Filing a complaint with us

If you have a complaint about our services or a product, contact us at:

Wealthsimple
100 Crosby Street #306
New York NY 10012 United States

or

ATTN: Complaints
complaints@wealthsimple.com

You may want to consider using a method other than email for sensitive information.

Tell us:

Help us resolve your complaint sooner

We will acknowledge your complaint

We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint. We may ask you to provide clarification or more information to help us resolve your complaint.

We will provide our decision

We normally provide our decision in writing, within 90 days of receiving a complaint. It will include:

If our decision is delayed

If we cannot provide you with our decision within 90 days, we will: