Contact us

Need help? We’re here for you. Our Client Success team and advisors are here to answer all your questions - from transferring an account to making a financial plan.

Reach us by email

You can contact us at anytime 24/7.

Priority support

Are you a Premium or Generation client? Visit the Wealthsimple app for priority support.

Tax support

For Wealthsimple Tax inquiries, please email us at tax@wealthsimple.com or chat with our virtual assistant anytime - phone support is not available.

For one-on-one expert advice, check out the Wealthsimple Tax Pro Plan.

Chat with us

We’re here for you in real-time. Get answers fast from our Virtual Assistant 24/7, or connect with our team during business hours.

Monday: 9 am - 6pm (ET)
Tuesday: 9 am - 6pm (ET)
Wednesday: 9 am - 6pm (ET)
Thursday: 9 am - 6pm (ET)
Friday: 9 am - 6pm (ET)
Saturday & Sunday: Closed

Business hours may be subject to change on holidays

Reach us by phone

You can reach our Client Success team by phone at 1-855-255-9038.

Monday: 9 am - 6pm (ET)
Tuesday: 9 am - 6pm (ET)
Wednesday: 9 am - 6pm (ET)
Thursday: 9 am - 6pm (ET)
Friday: 9 am - 6pm (ET)
Saturday & Sunday: Closed

Business hours may be subject to change on holidays

File a complaint

We’re here for you. If you’re unsatisfied with your experience, learn more about ways to file a complaint.

Resolving an outstanding balance

Our Resolutions team is available to support with negative account balances. Reach us by phone at 1-888-890-3410 on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com.